Privacy Policy
Privacy Policy
NOCHILL PTY LTD — Creator's Hub Store
Last updated: June 2026
1. Introduction
NOCHILL PTY LTD ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it, and what rights you have over it. We operate in full compliance with the Protection of Personal Information Act (POPIA) — Act 4 of 2013 of the Republic of South Africa.
2. Who Is Responsible for Your Information
NOCHILL PTY LTD
Trading as: Creator's Hub
Contact: info@contentcreatorhub.online
Country: Republic of South Africa
3. What Information We Collect
Information you provide directly:
- Full name and email address
- Phone number (if provided at checkout)
- Payment information — processed and encrypted by our payment provider, never stored by us
- Messages or queries submitted via our contact form or email
Information collected automatically when you visit our store:
- IP address, browser type, device type
- Pages visited and time spent
- Referring website or source
- Cookies and tracking technologies
4. Why We Collect Your Information
- To fulfil your order — processing payment, delivering digital products, and sending download links
- To provide customer support — responding to queries and processing refunds
- To send transactional communications — order confirmations, download links, and account updates
- To send marketing communications (with your consent) — newsletters and product updates. Unsubscribe at any time.
- To improve our store — understanding how visitors use our website
- To comply with legal obligations — tax and transaction records as required by South African law
5. How We Share Your Information
We do not sell, rent, or trade your personal information. We share it only with service providers necessary to operate our store — payment processors, digital delivery platforms, and email marketing services — all bound by data protection obligations.
6. How Long We Keep Your Information
- Order records: 5 years (SA tax compliance)
- Customer support communications: 3 years from last interaction
- Email marketing data: Until you unsubscribe, deleted within 30 days
- Website analytics: 26 months
7. Your Rights Under POPIA
You have the right to access, correct, or request deletion of your personal information. You may also object to processing for marketing purposes at any time. To exercise any of these rights, contact us at info@contentcreatorhub.online. We will respond within 30 days.
To lodge a complaint with the Information Regulator of South Africa: www.inforegulator.org.za | inforeg@justice.gov.za
8. Cookies
We use essential cookies (required for the store to function), analytics cookies (anonymised usage data), and marketing cookies (only active with your consent). You can manage cookies through your browser settings.
9. Security
We use SSL encryption and PCI-DSS compliant payment processing. While we take all reasonable steps to protect your information, no method of internet transmission is 100% secure. If you believe your interaction with us has been compromised, contact us immediately at info@contentcreatorhub.online.
10. Children's Privacy
Our store and products are intended for users aged 18 and over. We do not knowingly collect information from children under 18. If you believe your child has provided us with personal information, contact info@contentcreatorhub.online and we will delete it promptly.
11. Changes to This Policy
We may update this policy from time to time. The "Last updated" date at the top reflects the most recent changes. Continued use of our store constitutes acceptance of the updated policy.
12. Contact Us
For any privacy-related questions:
📧 info@contentcreatorhub.online
NOCHILL PTY LTD — Republic of South Africa